Craft exceptional customer experiences with UserTesting
A special post sponsored by our friends at UserTesting
We’re big fans of UserTesting here at Design Better. In our experience, there’s nothing more important in the design process that researching and testing with your customers.
UserTesting is a platform that brings everyone in your company into the research process. Last year, we got to see their platform in action before doing a live podcast with their VP of Product Design, Jason Giles, in Austin at the UserTesting THiS Conference.
"UserTesting is the platform that connects the human heart to the human mind."
—John Chuprevich, Director Digital Research & Strategy, Wells Fargo
We were truly impressed by what they are working on. UserTesting integrates directly with Figma, which makes it easy to test your prototypes with real customers during the design process.
“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”
—Global Digital Product Director, Burberry
How UserTesting will help you design better
Here’s what we love about UserTesting for the design process:
Target the right customers, fast: You can target very specific segments of customers to get feedback about new UIs or product concepts. And it’s fast. You can start seeing videos from user tests in hours!
Learn together as a team: You and your team can watch videos of real people using your product. This is super powerful when you need to show engineers, product managers, and executives where your product is failing.
Machine learning finds patterns for you: Machine learning is built into the platform to help you find patterns in user feedback so you can pinpoint the most pressing issues your team needs to address.
Figma integration: UserTesting plays well with Figma so you can go directly from your design environment to real users quickly and easily. Imagine bringing user videos along with your designs to your next crit or product review!
Single source of truth: All of your user tests live in a single, searchable repository where anyone in the company can find answers to questions about how users behave in your product. In our experience, this is a key step in getting colleagues to think from a user’s perspective and value design more.
Effective design teams move with both speed and confidence. UserTesting transforms research cycles from weeks into days, allowing you to accelerate design decisions, while replacing guesswork with genuine user insights. When you bring stakeholders compelling evidence from real users, alignment happens naturally and quickly.
“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”
—Growth Hacking Lead, Digital Marketing and UX, Phillips
See UserTesting in action
Check out a demo of UserTesting in action below:
Whether you're leading product strategy, crafting interfaces, or conducting deep research, real human feedback changes everything. With UserTesting, you can validate decisions with confidence, collaborate across disciplines, and navigate directly to your product's best possible version.
It's not just about data—it's about connecting with actual users through AI-enhanced insights and the industry's most diverse participant network. In the blurry spaces between guesswork and certainty, this is where truly irreplaceable teams thrive.
Visit UserTesting to learn more:]